Legal

    Refund policy

    Triple-Seven BoostMySites AI Solutions Private Limited ("we", "us")
    Product: Boostmysites
    Website: https://www.boostmysites.com
    Registered office: #137, 3rd Main Cross, Dollars Colony, 4th Phase JP Nagar, Bengaluru, Karnataka 560076
    Contact: WhatsApp +91 96329 53355

    This page is the refund policy for prepaid AI Growth Credits and related Service fees (plans, setup, implementation, and access). It is part of our Terms and conditions. Ad spend on Meta, Google, and other platforms is your money paid to those platforms. We do not collect or refund that spend. The Grievance Officer SLA (acknowledge in 2 business days, resolve within 14 business working days) is separate from refunds.

    Eligibility and review

    At Triple-Seven BoostMySites AI Solutions Private Limited, we want our customers to feel confident when purchasing our services. Accordingly, eligible customers may request a refund subject to the terms, conditions, and assessment process outlined below.

    A refund may be considered where the customer can demonstrate that the agreed service or deliverables have not been provided substantially in accordance with the scope, requirements, or commitments agreed upon at the time of purchase.

    Refund requests must be submitted within the applicable refund period and must include sufficient details regarding the reason for the request. Upon receiving a request,Triple-Seven BoostMySites AI Solutions Private Limited may review the relevant account, communications, project status, deliverables, work completed, and other circumstances necessary to determine whether the request satisfies the requirements of this policy.

    Where a customer has already received, accessed, approved, or substantially benefited from part of the service, any refund granted may be adjusted to reflect the portion of the service already delivered, work performed, resources committed, or costs incurred on the customer's behalf.

    Refunds are therefore subject to eligibility and review and are not automatically issued solely because a request has been submitted. Approval will depend on the specific circumstances of each request and the extent to which the applicable refund conditions have been satisfied.

    Refund eligibility may also be affected where delays, incomplete results, or other issues arise from the customer's failure to provide required information, access, approvals, materials, cooperation, or timely responses.

    For services involving third-party platforms, advertising budgets, external services, platform fees, transaction fees, or other costs incurred specifically for the customer, such amounts may be taken into consideration when determining the applicable refund amount.

    If a refund is approved, Triple-Seven BoostMySites AI Solutions Private Limited will confirm the approved amount and applicable refund method with the customer. Depending on the circumstances, the approved refund may represent the full amount paid or an appropriate portion of the payment.

    This policy does not affect any mandatory rights or protections that may apply to customers under applicable consumer protection laws.

    By purchasing a service from Triple-Seven BoostMySites AI Solutions Private Limited, the customer acknowledges and agrees that refunds are available subject to the eligibility requirements and review process described in this policy.

    Default rule

    Fees are non-refundable except for unused AI Growth Credits as set out below.

    A refund of unused credits (or the unused portion we reasonably determine) is available only if we do not provide the Service you paid for.Ad spend is never refunded.

    What "we do not provide the Service" means

    We will refund the Service fee (or the unused portion we reasonably determine) only where all of the following are true:

    1. You paid us for prepaid AI Growth Credits or a defined Service (plan, setup, or implementation).
    2. After payment, we failed to make that Service available. For example we did not grant account access, did not commence agreed implementation, or did not deliver the contracted setup, and that failure was our fault.
    3. You were ready and able to receive the Service (logins, Companion, information, and approvals provided when reasonably requested).
    4. You wrote to us (WhatsApp +91 96329 53355 or the email we used on your invoice) within 14 days of the failure, with your payment reference and a short description of what was not provided.

    If we later provide the Service, any refund obligation ends.

    What is not a refund

    No refund (full or partial) for any of the following. These are not "we did not provide the Service":

    • change of mind, unused access, or "I didn't have time";
    • you expected more leads, cheaper leads, or a specific revenue result;
    • ad platforms rejected, restricted, or paused ads, pages, pixels, or accounts;
    • you did not install Companion, did not sign in, did not approve a campaign, or did not fund the ad account;
    • creative, targeting, or offer performance you dislike;
    • taxes, FX, bank fees, or Stripe/processor fees we cannot recover;
    • ad spend, boosts, or media cost on any platform. That is paid to the platform, not to us;
    • third-party tools (Meta, Google, WhatsApp, CRM, email providers) being down or changing their APIs;
    • your staff leftover work after we handed over a working setup;
    • monthly fees for a period in which the Service was available to you, even if you did not log in;
    • annual fees after access or implementation has started.

    How a valid refund is paid

    If we agree that we did not provide the Service, we refund to the original payment method where the processor allows it, within a reasonable time after we confirm. We may deduct non-recoverable processor fees if the law allows.

    Our written determination of whether the Service was provided is final, except as a court of competent jurisdiction requires otherwise.

    Chargebacks, payment disputes, or reversed payments while the Service was provided are a breach of the Terms. We may suspend the account and recover our costs.

    Summary

    This paragraph is a convenience summary only and does not replace the refund rules above. Eligible customers may request a refund of unused AI Growth Credits where the agreed Service has not been provided substantially in accordance with the scope agreed at purchase. Requests are reviewed and are not issued automatically. Where part of the Service has already been delivered, any refund granted may be adjusted for work performed, resources committed, or third-party costs incurred on the customer's behalf. Unsatisfactory advertising performance, lead volume, or return on ad spend is not grounds for a refund. Advertising spend paid to third-party platforms is never refunded by Triple-Seven BoostMySites AI Solutions Private Limited.

    Complaints that are not refund requests should go to our Grievance Officer.